7u72's Privacy Policy —
Your Information, Our Responsibility

This Privacy Policy ("Policy") is issued by the organisation ("we", "us") that operates the 7u72 platform and its related services. When you visit the 7u72 website, create an account, or use any of our services, the terms of this Policy automatically apply to you.

We believe that user privacy is a fundamental right. That is why data protection has been a central priority in the design of the 7u72 platform from the very beginning. The purpose of this Policy is to tell you, with complete transparency, what information we collect, why we collect it, how long we keep it, and how we keep it safe.

If any changes are made to this Policy, we will update the revision date and, for significant changes, notify you by email or via a notice on the platform. Continuing to use our services after a change means you have accepted the revised Policy.

7u72 collects only the information that is necessary to provide services, manage accounts, and meet legal obligations. No unnecessary or excessive data is collected.

2.1 Information You Provide Directly

• Name, email address, and phone number provided at the time of registration.
• Documents submitted for identity verification (such as a copy of your national ID card or passport).
• Date of birth — for age verification purposes (only users aged 21 or over may use the service).
• Payment details provided to complete transactions (bKash, Nagad, Rocket, Upay, or bank account details).
• Information you share when contacting the support team.

2.2 Automatically Collected Information

• IP address and device type (desktop, mobile, tablet).
• Browser name and version, operating system.
• Pages visited on the platform, click patterns, and session duration.
• Browsing data collected through cookies and similar tracking technologies.
• Errors and technical data stored in log files.

2.3 Information Received from Third Parties

For identity verification or fraud prevention, we may work with recognised third-party verification services. In such cases, only the minimum necessary information is exchanged, and those organisations are also bound by the same standard of privacy obligations.

7u72 uses collected information only for the specific and lawful purposes listed below. No information is used outside of these purposes.

1. Account management and service delivery: For handling registration, login, and gaming sessions.
2. Financial transaction processing: For deposits, withdrawals, and bonus payments.
3. Identity and age verification: To prevent users under 21 from accessing the platform and to comply with KYC requirements.
4. Customer support: To respond to your questions and complaints and to resolve issues.
5. Security and fraud prevention: To prevent unauthorised access, money laundering, and other illegal activities.
6. Platform improvement: To analyse user experience and improve service quality.
7. Legal compliance: To comply with applicable laws and regulations.
8. Communications: To send important policy updates or account-related notifications.

The 7u72 website uses cookies and similar technologies. Cookies are small text files stored on your device that make your browsing experience smoother and more personalised.

4.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and keep core services functioning. Disabling these means the platform will not work properly.
• Functional cookies: Used to remember your preferred language, display settings, and other personal preferences.
• Analytics cookies: Used to analyse platform usage patterns and improve our services. Data collected is aggregated and anonymous.
• Security cookies: Used to detect fraudulent activity and ensure session security.

4.2 Managing Cookies

You can manage cookies at any time through your browser settings. Keep in mind that disabling essential cookies will prevent you from using 7u72's services fully. The steps to change cookie settings vary by browser; check your browser's help page for details.

7u72 does not sell, rent, or commercially disclose your personal information to third parties. However, sharing information may be necessary in certain specific situations.

5.1 Service Provider Partners

We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technology infrastructure. These partners can only access the information needed to complete their specific tasks and are also bound by the same standard of privacy agreements.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, a directive from a regulatory authority, or a requirement under applicable law. In such cases, only the information legally required will be provided.

5.3 Business Structure Changes

If a business event such as a merger, acquisition, or asset transfer occurs, user data may be transferred. In such cases, we will notify you in advance and the new controlling entity will also be required to uphold the same privacy standards.

5.4 With Your Consent

Outside of the situations above, we will obtain your explicit consent before sharing your information for any other purpose.

Industry-standard technical and procedural security measures are in place to protect your information on the 7u72 platform.

6.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your browser and our servers is sent over an encrypted connection.
• Database Encryption: Sensitive data (password hashes, financial details) remains encrypted while stored.
• Firewall & Intrusion Prevention: Active monitoring at the network level to prevent unauthorised access.
• Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
• Restricted Access: Only staff who need it can access user data, and every access is logged.

6.2 Procedural Security

• Regular security audits and assessments.
• Data protection training for staff.
• Automated alert systems to detect suspicious activity.
• A rapid response plan in the event of a data breach.

7u72 retains your information only for as long as necessary or legally required. Once the retention period has passed, data is securely deleted or anonymised.

• Account information: Retained while the account is active. After the account is closed, it is kept for a defined period as required by financial regulations.
• Financial transaction records: For as long as required to meet legal obligations.
• Identity verification documents: For the period specified by regulatory requirements.
• Customer service communication records: For as long as relevant for dispute resolution.
• Site usage logs: For a limited period for technical and security purposes.

If you request account deletion, we will process it as quickly as possible. However, documents subject to financial regulations may not be immediately deletable, and we will explain the situation if that is the case.

Every user registered with 7u72 has the following rights regarding their personal information.

8.1 Right to Access

You can find out at any time what information we hold about you. This request can be made by emailing [email protected].

8.2 Right to Correction

If any of your information is inaccurate or incomplete, let us know. We will correct it after appropriate verification.

8.3 Right to Request Deletion

You may request that your information be deleted. Due to legal obligations, some information may not be immediately deletable; in those cases, we will provide a detailed explanation.

8.4 Right to Object to Processing

You may object to your information being processed for a specific purpose. To stop receiving marketing communications, use the "opt out" link in any notification email or write directly to [email protected].

8.5 Right to Data Portability

If you would like a copy of your data in a structured, commonly used format, please contact us.

7u72 strictly does not provide services to anyone under the age of 21. Age is verified at registration, and additional identity documents may be requested in cases of doubt.

If we become aware that a person under 21 has created an account, that account will be closed immediately and all associated data will be securely deleted in accordance with applicable law.

If a parent or guardian suspects that their minor child is using this platform, please contact us immediately at [email protected].

This Privacy Policy may be updated from time to time. After any change, the revision date is updated and, for significant changes, a notification is sent to your registered email address.

Continuing to use 7u72's services after a change indicates that you are aware of and have accepted the revised Policy. We therefore recommend revisiting this page from time to time.